To complete your return, we require a receipt or proof of purchase. This can be printed or digital form (email, scan, image, etc.).
1. Please email us at [email protected] to obtain an RMA (Return Merchandise Authorization) number for the return. Returns sent without an RMA# will not be accepted and discarded.
2. **To return your product, upon approval from 30 Second Smile, you should mail your product to:
a. 30 Second Smile, LLC.
701 S Andreasen Dr, Ste C, Escondido, California 92029
b. **return postage is paid at customer's expense.
3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
4. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.
5. Refunds will be equal to your original purchase price (minus shipping), plus applicable taxes if any.
6. Refunds take anywhere from 2-4 business days depending on bank policies to be credited to your checking account (debit cards) or credit card.
7. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
8. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.