Returns

Our return policy lasts 60 days. We want you to be 100% satisfied with your 30 Second Smile Products and are confident that you’ll love them once you get a chance to use them.

To be eligible for return, Model TSS200 and TSS300 brushes must be returned with their charging base (UV charging base on UV models) within 60 days of purchase date. Brush heads that were purchased outside of the starter set are returnable only if unused, sealed and in their original packaging.

To complete your return, we require a receipt or proof of purchase. This can be printed or digital form (email, scan, image, etc.).

If you purchased your 30 Second Smile item from Amazon.com, the following return policy applies:

Items shipped from Amazon.com, including Warehouse Deals, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

Refunds will be equal to your original purchase price, plus applicable taxes if any.

Refunds take anywhere from 2-4 business days depending on bank policies to be credited to your checking account (debit cards) or credit card.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item due to a defect or damage, call 800-431-1902 or send us an email to info@30secondsmile.com.

Shipping

To return your product, upon approval from 30 Second Smile, you should mail your product to:

30 Second Smile, LLC.
701 S Andreasen Dr, Ste C
Escondido, California 92029

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.